Website Terms & Conditions

Last updated: July 2026

1. About these Terms

This website relates to Binaal Billa Family Violence Prevention Legal Service, an auspiced service of Yoorana Gunya Family Healing Centre Aboriginal Corporation, ABN 42 192 707 097.

In these Terms, “Binaal Billa”, “we”, “us” and “our” refer to Binaal Billa and, where relevant, Yoorana Gunya as its auspicing organisation.

By accessing or using this website, you agree to these Terms and Conditions.

2. Purpose of the Website

This website provides general information about Binaal Billa, including legal assistance, family violence support, case management, court support, community education, referrals and outreach services.

Information on the website is general information only and does not take into account your individual circumstances.

3. No Legal Advice or Solicitor–Client Relationship

Information published on this website is not a substitute for legal advice from a qualified lawyer.

Accessing the website, downloading a resource, contacting Binaal Billa or submitting an online referral does not automatically:

  • create a solicitor–client relationship;

  • mean that Binaal Billa has accepted your legal matter;

  • confirm that Binaal Billa can act for you;

  • confirm your eligibility for assistance; or

  • prevent a legal limitation period, court date or other deadline from expiring.

A solicitor–client relationship begins only after Binaal Billa has completed any required eligibility, identification and conflict checks and has confirmed that it can provide legal assistance.

You should not delay obtaining independent legal advice while waiting for a response to an online enquiry or referral.

4. Emergencies and Immediate Danger

This website and its online referral form are not emergency or crisis response services and are not monitored continuously.

If you or another person is in immediate danger, call 000.

Do not use the website, email or online referral form where an immediate police, ambulance or emergency response is required.

5. Online Referrals and Enquiries

Binaal Billa provides an online referral option through its website.

Submitting a referral or enquiry:

  • does not guarantee that assistance will be provided;

  • does not confirm that your matter has been accepted;

  • does not establish legal representation;

  • does not guarantee that Binaal Billa will respond before a court date or legal deadline; and

  • may be subject to eligibility, service-area, capacity and conflict-of-interest requirements.

Binaal Billa may contact you to request further information before determining whether assistance can be provided.

6. Safe Use of the Website

Family violence can involve technology monitoring or unauthorised access to devices.

You are responsible for considering whether it is safe to access this website, submit a form, receive an email or be contacted using the details you provide.

Where available, clearly identify:

  • whether it is safe to call, text, email or leave a message;

  • safe contact times;

  • any words or names that should not be used in a message; and

  • an alternative safe contact method.

Binaal Billa will take reasonable steps to follow the safe-contact instructions provided but cannot guarantee the security of your personal device, email account, phone or internet connection.

7. Confidentiality and Privacy

Binaal Billa recognises the sensitive nature of family violence, sexual assault and legal information.

Personal information will be handled in accordance with applicable privacy laws, professional legal obligations, Binaal Billa’s Privacy Policy and any collection notice provided with an online form.

Confidentiality may be subject to lawful exceptions, including where disclosure is required or authorised by law, professional obligations, court orders, mandatory reporting requirements or serious safety concerns.

Please avoid providing unnecessary personal information through general website or social media messages.

8. Conflicts of Interest

Before providing legal assistance, Binaal Billa may be required to complete a conflict-of-interest check.

Information may be requested about other people connected with your matter for this limited purpose. The completion of a conflict check does not mean Binaal Billa has agreed to act for you.

If a conflict exists, Binaal Billa may be unable to provide legal assistance and may, where appropriate, provide information about alternative services.

9. Information About Other Services

Binaal Billa may provide information or links relating to courts, government agencies, community organisations, health services, accommodation services or other support providers.

This information is provided for convenience. Binaal Billa does not control external organisations and cannot guarantee their availability, eligibility requirements, response times, decisions or services.

10. Intellectual Property and Cultural Material

Unless otherwise stated, website content is owned by or licensed to Binaal Billa or Yoorana Gunya.

The Binaal Billa artwork remains the intellectual property of its artist and is licensed for organisational use.

You must not copy, reproduce, alter, publish, distribute or commercially use:

  • artwork;

  • logos;

  • photographs;

  • cultural stories or symbols;

  • educational resources;

  • videos; or

  • other website content

without prior written permission from the relevant owner or rights holder.

11. Acceptable Use

You must not use this website to:

  • threaten, intimidate, monitor or harass another person;

  • obtain information about a current or former partner without authority;

  • submit deliberately false or misleading information;

  • impersonate another person;

  • interfere with website security;

  • upload viruses or harmful material;

  • access confidential information without authority; or

  • engage in unlawful, abusive or discriminatory conduct.

Access may be restricted where misuse is suspected.

12. Accuracy and Availability

Binaal Billa takes reasonable steps to provide accurate and current information. However, laws, court procedures, service availability, eligibility criteria and contact information may change.

We do not guarantee that the website will be continuously available or free from errors.

You should obtain current legal advice about your individual circumstances rather than relying only on general website information.

13. Liability

To the maximum extent permitted by law, Binaal Billa and Yoorana Gunya are not responsible for loss arising solely from reliance on general website information, delays in responding to online enquiries or the unavailability or misuse of the website.

Nothing in these Terms excludes or limits rights or obligations that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

14. Changes to these Terms

These Terms may be updated when the website, services, legal obligations or operational practices change.

Updated Terms take effect when published. The date at the beginning of this document shows when the Terms were last revised.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any dispute relating to these Terms or the website will be subject to the jurisdiction of the courts and tribunals of New South Wales.