Privacy and Information Management

Binaal Billa is committed to delivering high‑quality legal and case management services. To provide you with the appropriate level of care, we collect personal information that is necessary and relevant to your legal and support needs.

We are dedicated to protecting the privacy and confidentiality of all client information. Personal information is managed responsibly and in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and where applicable the Health Records and Information Privacy Act 2002 (NSW), as well as other relevant privacy and information-handling laws.

 In addition, Binaal Billa is bound by strict legal professional confidentiality obligations, which apply to all legal services provided by the organisation.  Our information‑handling practices ensure that only the details required to support and deliver our services are collected and used.

Storage and Security of Information

 Client information is securely stored within our electronic legal records system. Access to records is protected by password-controlled and role-based permissions, ensuring that staff may only access information necessary to perform their duties.
Binaal Billa takes reasonable and appropriate steps to protect personal and confidential information from misuse, loss, unauthorised access, modification, or disclosure.
Client and legal records are retained in accordance with legal, professional, funding, and risk-management requirements. Retention periods may vary depending on the nature of the service provided and the client’s age at the time services are delivered. Records are securely destroyed once retention requirements are met, unless they are required to be retained for legal, audit, or safety reasons.

 Collection of Information in Emergencies

 In emergency situations, it may be necessary to collect or confirm limited relevant information from relatives, friends, or other support persons where this is required to address an immediate risk to a client’s safety, health, or wellbeing.
Any information collected in these circumstances is limited to what is reasonably necessary, handled confidentially, and managed in accordance with applicable privacy and legal obligations.

 Third-Party Consent

 If you wish to authorise a third party to act on your behalf or receive information, you will be required to complete a formal consent form. This form specifies the scope and duration of the consent and may be withdrawn at any time.
A responsible staff member will assess whether releasing information is appropriate, lawful, and consistent with our professional obligations before any information is shared. Consent does not override Binaal Billa’s legal professional confidentiality duties.

Communication Policy

Clients may contact our team by phone during advertised business hours for advice or information about their legal and support services. Binaal Billa does not operate a general voicemail system. 

Where reception staff answer calls, messages may be taken for the appropriate staff member. To protect privacy, client names and details are not discussed within earshot of others, and staff follow standard procedures when returning calls.

Clients may receive advice, care information, or appointment reminders through electronic communication methods, including phone, SMS or email where appropriate and agreed. Emails sent or received as part of staff duties are considered official business records.
Electronic communication may not always be secure and is not used as the sole method of contact for sensitive or complex matters. Clients are encouraged to contact the office directly to discuss important information or to speak with staff.