Privacy and Information Management

Binaal Billa’s is committed to delivering high‑quality legal and case management services. To provide you with the appropriate level of care, our organisation collects personal information that is necessary and relevant to your legal and support needs.

We are dedicated to protecting the privacy and confidentiality of all client information. Personal information is managed responsibly and in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles, and all relevant State and Territory privacy legislation.

Our information‑handling practices ensure that only the details required to support and deliver our services are collected and used.

Storage and Security of Information

Client information is securely stored within our electronic legal records system. All records are protected by password‑controlled access, and staff access is restricted according to their role and authorised permissions. In accordance with legal requirements, client and legal records are retained for mandated periods, which may vary depending on the client’s age at the time services are provided.

Collection of Information in Emergencies

In emergency situations, it may be necessary to obtain relevant information from your relatives, friends, or other support persons to ensure your safety and wellbeing.

Third‑Party Consent

If you wish to authorise a third party to act on your behalf, you will be required to complete a formal consent form. This form is available from reception. The responsible staff member will determine whether releasing information is appropriate and whether additional details are required before any client information is shared for legal purposes.

Communication Policy

Clients can contact our team by phone during advertised business hours for timely advice or information about their support services.

Binaal Billa does not use a voicemail system. If reception answers your call, you may leave a message for the appropriate staff member. To protect privacy, client names and details are not discussed within earshot of others. All staff follow our standard procedure for returning calls.

Clients may also receive advice, care information, or appointment reminders through electronic communication, including fax, email, SMS, and phone. Emails sent or received as part of staff duties are considered official business records. Electronic communication is not used as the sole method of contact; clients should phone the office for complete information or to speak directly with staff.